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Working in a multi-cultural environment

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In an era of new technology, our potential to connect with people across the globe has increased. An individual or even an organization are not confined to a single location/territory now a days. With the internet and related technologies, national boundaries has become non relevant. With a view to expand the firm beyond borders, enterprises are boarding staffs around the globe, so that distinct needs of customers in each locality can well be known through the employees hailing from those respective locations. But while doing so, cultures of different employees interact with each other. Here comes the adaptability of a person to get familiarize with and to get indulged with different cultures without any element of misunderstandings or conflict. For example, an Indian Hindu employee working in a US MNC may feel awkward if he/she happens to see other nationalities consuming foods which constitutes beef. So, a clash of cultures are happening here. So he/she must be in such a state th
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CONFLICT MANAGEMENT

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In today's multi-cultural diverse work force, there are always chances for differences in opinions/views/ideas, which may results in a conflict. Conflicts can be either between employees and the management or within each work force. So, it is the sole responsibility of the top manageme nt and the HR team to resolve the conflicts. So,we  as MBA students, regardless of specialization, are  bound to handle a group of work force, within a couple of weeks after we are on board. So, in order to manage a conflict effectively, following steps might be of important. 1.Getting Clarity on the issue:- We should be able to dig deep into the root cause of the problem. Sometimes, the issue may be very minute such that all those unfortunate events happened may be due to some kind of misunderstanding between the parties. 2. Face to face encounter:- It is always appropriate to have a direct conversation between the parties involved. Giving a more personal touch to their problems will definitel
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Listening Skills

In an effective communication, there should be a free flow of ideas among the participants. Obviously, there will be a clash of ideas among different personalities. So, in order to arrive at a common conclusion which satisfies the views/opinions of all the parties involved, one and the most important skill that has to be practiced is active listening. Active listening becomes upmost important because it may help us to get some valuable insights about the topic from other's perspective. In an organization, decision making is not the responsibility of a single person. It's a team- work. For example, if a manager of a supply chain enterprise wants to segment their customers according to their life style, he cannot take decisions of his own. He needs to carefully analyze the concerns of his distribution heads and different vendors. Because, from them he can derive at an efficient formula about segment the customers in a feasible and cost-effective manner. Some times, when part
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Negotiation

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Negotiation is a concept which is of ultimate importance in a business scenario. Businesses will always have various differences in terms of strategies, policies and policies to be adopted to accomplish a task. As a business is generally concerned with numerous stake holders, an entrepreneur has to satisfy the needs of each and every one involved. In such circumstances, the role of negotiation will come in to the picture. People always want to obtain the best outcome whenever a disagreement happen. But, proper care is to be taken such that both the parties/ people involved will not face any kind of bias while deriving a solution for the issue. The following steps can be taken while negotiating a deal. 1. Preparation:- Here,we can plan about how the meeting can be scheduled, finding out the factors that can be supportive to each parties while moving on, identifying various constraints involved and so on. 2. Discussion:- Here, individual views are been presented. Both parties shoul
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Self-Management

In a single phrase, we can define self management as " Art of managing ourselves at the work place". It also plays a major role in our personal life also. For every employee, or an individual, there should be goal in his/her life. In order to achieve that goal, he/she should plan and schedule activities in an efficient manner. Planning / scheduling are not enough for successful accomplishment of a task, but proper management is a must. If that criteria is been matched, then the individual won't be having any sort of trouble in reaching his/her goals. Following are some of the attributes that has proved to be worth while for "effectively managing ourselves". 1. Commitment for lifelong learning:- A person should be a life long learner. He/She should develop his/her skills in a continuous manner from various sources. 2.Creating Value:- Bringing innovative ideas to make business stands out from their competitors. 3. Value-added relationships:- There should be
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SELF DISCLOSURE

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Humans are always living "under cover" in this millenium era. They show multiple personalities, both at their work place and their personal life. Due to that they experience a lot of issues in their careers. A person who is actually introvert and more confined in his personal life might have framed himself as an outgoing personality. This may reflect in the kind of jobs that are been assigned to him. And if it is a hard core sales job, he may find a lot of constraints while meeting his various clients and achieving targets. The concept of self-disclosure has got a great relevance here. People should not be reluctant in expressing their feelings and thoughts about various life scenarios. In an organizational context, it will help each and every employee to have a valued relationship with their peers if they are ready to disclose themselves before others. One method of doing so is by having a group of 3-4 members. Each one of them will be asked to reveal a certain trait/beha
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Goal Setting

Goal setting is a process by which a person decides what he/she wants to accomplish in his life and formulation of different strategies through which he/she might achieve those. The most important part of a goal setting is to create a plan for the particular goal which we want to accomplish. But, a sad fact is that most of them fails to create an effective plan for the goal which they wish to accomplish. People are highly motivated nowadays due to the highly competitive environment surrounding them and the lucrative packages/benefits that awaits them, once they finish their task. But, most of them lacks a plan in executing such a task. Taking the case of an academic live project, we often find that students may keep their tasks until it reaches the "11th hour". As a result, most of them won't be able to meet the "deliverables" that are expected to be achieved during the time period. One of those deliverables will be finding an appropriate CLIENT in their area
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